Sojourner House of Hope Mission Statement

Job Title:  Supervisor House of Hope  

Department: Homeless Women Communal Housing 

Reports To: Director of Sojourner Truth Ministries 

Classification: Full Time-Exempt

Job Summary: Provide services and appropriate supportive housing for homeless women with a Christ-based, holistic model. Oversee the day-to-day operations of the House of Hope. Support and guide staff (training) to develop programs and resources and formulate case plans promoting moving towards self- sufficiency. Ensure the safety of all women residents and staff members by implementing, monitoring and enforcing the program objectives of communal living and overseeing the maintenance and safety of the building and grounds. Work in collaboration with Sojourner Truth Ministry Director and Board of Directors

Duties and Responsibilities: 

Intake Process: 

• Completes an initial needs assessment and act upon critical needs appropriately by assigning client to a Case Manager
• Orients team members of the programs, requirements and consequences 
• Assures that residents’ basic nutrition and hygiene needs are being met 
• Organize Bible studies and community groups in conjunction with volunteers in order to feed residents spiritually.
• Random drug testing and safety body checks will be required of residents

Staff guidance plan: 

• Provides training to develop a comprehensive women-driven case plan with both short-term and long-term goals identified for team members
• Completes a timeline and measures for each goal with staff
• Monitors progress towards goals in regularly scheduled weekly meetings with individual staff and bi-weekly as a team
• Evaluates and adjusts plans as needed and provides written warnings with consequences if satisfactory progress is not being met
• Empowers each resident to become involved in their own planning and goal setting 
• Refers each shelter women to appropriate resources to assist with meeting goals 
• Work with Supportive Housing Case Manager assuring that specific HUD program goals are consistently being met and provides extensive case work to foster transition from homelessness to permanent housing 

Training Programs: 

• Designs, coordinates and implements Life Skills, Tenancy 101 and other training program aimed at learning and practicing life skills and decision-making for residents
• Coordinating and collaborating with volunteer staff (Mentors)
• Provides orientation and training to all new hires, volunteers and periodic refresh training to all House of Hope Shelter Staff
• Evaluates the program for effectiveness and producing changes in order to improve all services provided
• Establishes and coordinates day and evening schedules ensuring continues coverage during all shifts, which may include on-call duties
• Participates in Crisis Intervention/Prevention training, Bloodborne pathogen training and other trainings deemed necessary to the position 

Recordkeeping and Reporting: 

• Maintains staff and resident files to include conversations, warnings, progress towards goals and documentation of any incidents 
• Report critical incidents immediately to the Director of Sojourner Truth Ministries 
• Collects data necessary to meet funding requirements and statistical reports (grants)
• Submits monthly reports to the STM Board of Directors (last Friday of each month)
• Completes the daily bed log, capacity reports, case management logs, turn-away reports and termination reports in a timely manner 

Property Management: 

• Assures the safety of each property through frequent tours of the facilities inspecting for any hazards or repair needs 
• Reports any hazards to the Director of Sojourner Truth Ministries and STM Board of Directors Property Committee for immediate attention; communicates with the resident staff to insured safety to all residents and staff
• STM Board of Directors Property Committee will respond to any claims within 24 hours
• Facilitates the repair process in collaboration with the STM Director and STM Board of Directors Property Committee

Supervisory: 

• Monitors the performance of the Supporting House Case Manager, Resident Staff and provides coaching to improve their ability to manage situations during the off-hours 
• Assures that Supporting House Case Manager, Resident Managers (overnight volunteers) receive all the training necessary to meet their job expectations in conjunction with STM Director and STM Board of Directors.
• Conducts performance reviews for each Staff Member in compliance with STM policy and submits to STM Director and STM Board of Directors

Teamwork and Collaboration: 

• Works in collaboration with all other House of Hope and Sojourner Truth Ministries staff to facilitate a team environment 
• Serves on STM committees as requested and as a Member of the House of Hope Advisory Panel 
• After the probation term of 90 days is completed, promotion as a Board Member without voting rights will take place
• Participates in House of Hope team meetings and commits to group decisions 
• Participates in STM Board of Directors monthly meetings
• Role models effective team behaviors 
• Demonstrates effective communication skills in building relationships with all coworkers and residents. 
• Creates good working relationships with local welfare administrators and other area service providers and support groups to facilitate the access to area resources for the clients while personifying the vision and mission of STM and House of Hope
• Substitutes for other staff when need arises 

STM Values and Culture: 

• Treats all residents, visitors and coworkers with caring, kindness, respect and dignity always showing God’s love and grace
• Adheres to STM policies, procedures, code of conduct and attendance rules 
• Maintains strict confidentiality of all information. 
• Adheres to the policies in the use of computer technology and all tele-communication devices 
• Daily prayer, devotions and weekly worship
• Sexual integrity

Job Requirements:
Core Job Requirements &
Top Priorities Behavioral Competencies: Education & Other: 

• Mature Christian
• Computer skills including Microsoft Word and Excel with the ability to learn new programs. 
• Experience in Human Services and with a variety of populations (mentally ill, disabled, substance users etc.) 
• Ability to solve problems, make decisions, resolve conflicts and LISTEN. 
• Ability to deal calmly in crisis situations. 
• Strong interpersonal skills with the ability to be compassionate and firm and always maintain confidentiality. 
• Knowledge of community resources. 
• Accountability 
• Healthy boundaries
• Adaptability and Flexibility
• Bravery 
• Conflict Resolution
• Counseling Skills 
• Honesty/Integrity 
• Persuasion 
• Teamwork and Collaboration 
• Associates Degree, Bachelor’s Degree preferred or equivalent in education and experience 
• Human Services experience 
• Some Management or Supervisory experience preferred
• Experience with disabilities helpful 
• Reference (2-personal and 3-professional)
• Background check
• Valid PA Driver’s license and vehicle with liability insurance

Job Title: Supportive Housing Case Manager 

Department: Women Homeless Shelter 

Reports To: Supervisor- House of Hope Women Shelter 

Classification: Part-Time

Job Summary: Provide shelter services and appropriate supportive housing for homeless women centered in Christ, develop programs, resources and formulate case plans that promotes moving towards self-sufficiency. Ensure the safety of all women residents by implementing, monitoring and enforcing the rules and regulations of communal living and overseeing the maintenance of the buildings and grounds.

Duties and Responsibilities: 

Intake Process: 

• Completes an initial needs assessment and acts upon critical needs appropriately and immediately
• Orients resident to the Shelter program, requirements and consequences 
• Assures that residents basic nutrition and hygiene needs are being met 
• Organize bible studies and community groups in conjunction with volunteers in order to feed residents spiritually.

Case plan: 

• Develops a comprehensive women-driven case plan with both short-term and long-term goals identified 
• Completes a timeline and measures for each goal
• Monitors progress towards goals in regularly scheduled weekly sessions (an ½ hour minimum) 
• Evaluates and adjusts plans as needed and provides written warnings with consequences if satisfactory progress is not being met
• Empowers each resident to become involved in their own planning and goal setting 
• Refers each shelter woman to appropriate resources to assist with meeting goals 
• Supportive Housing Case Manager assures that specific HUD program goals are consistently being met and provides extensive case work to foster transition from homelessness to permanent housing 

Training Programs: 

• Designs, coordinates and implements Life Skills, Tenancy 101 and other training programs aimed at learning and practicing life skills and decision-making for residents
• Evaluates the program for effectiveness and producing changes in clients behavior
• Establishes and coordinates day and evening programs; schedules outside service providers and volunteers
• Participates in Crisis Intervention/Prevention training, Bloodborne pathogen training and other trainings deemed necessary to the position 
• Coordinating and collaborating with volunteer staff (mentor)

Recordkeeping and Reporting: 

• Maintains resident files to include conversations, warnings, progress towards goals and documentation of any incidents 
• Report critical incidents immediately to the House of Hope Supervisor
• Collects data necessary to meet funding requirements and statistical reports (grants)
• Submits monthly reports to the STM Board of Directors (last Friday of each month)
• Completes the daily bed log, capacity reports, case management logs, turn-away reports and termination reports in a timely manner 

Property Management: 

• Assures the safety of each property through frequent tours of the facilities inspecting for any hazards or repair needs 
• Reports any hazards to the House of Hope Supervisor for immediate attention; communicates with the Resident Staff to ensured safety to all residents and staff
• STM Board of Directors Property Committee will respond to any claims within 24 hours
• Facilitates the repair process in collaboration with the House of Hope Supervisor, Sojourner Truth Ministries Director and STM Board of Directors Property Committee

Supervisory: 

• Monitors the performance of the Resident staff and provides coaching to improve their ability to manage situations during the off-hours 
• Assures that Resident Staff receive all the training necessary to meet their job expectations in collaboration with House of Hope Supervisor, Sojourner Truth Ministries Director and STM Board of Directors.
• Conducts performance reviews for each Resident Staff in compliance with STM policy and submits to STM Director and STM Board of Directors

Teamwork and Collaboration: 

• Works in collaboration with all other House of Hope team members and Sojourner Truth Ministries staff to facilitate a team environment 
• Serves on STM committees as requested 
• Participates in House of Hope team meetings, and commits to group decisions 
• Role models effective team behaviors 
• Demonstrates effective communication skills in building relationships with all coworkers and residents. 
• Creates good working relationships with local welfare administrators and other area service providers and support groups to facilitate the access to area resources for the clients while personifying the vision and mission of STM and House of Hope
• Substitutes for other staff when need arises 

STM Values and Culture: 

• Treats all residents, visitors and coworkers with caring, kindness, respect and dignity always showing God’s love and grace
• Adheres to STM policies, procedures, code of conduct and attendance rules 
• Maintains strict confidentiality of all information. 
• Adheres to the policies in the use of computer technology and all tele-communication devices 
• Daily prayer, devotions and weekly worship
• Sexual integrity

Job Requirements:
Core Job Requirements &
Top Priorities Behavioral Competencies: Education & Other: 

• Mature Christian
• Computer skills including Microsoft Word and Excel with the ability to learn new programs. 
• Experience in Human Services and with a variety of populations (mentally ill, disabled, substance users etc.) 
• Ability to solve problems, make decisions, resolve conflicts and LISTEN. 
• Ability to deal calmly in crisis situations. 
• Strong interpersonal skills with the ability to be compassionate and firm and always maintain confidentiality. 
• Knowledge of community resources or willingness to establish connections in the community
• Accountability 
• Healthy boundaries
• Adaptability and Flexibility
• Bravery 
• Conflict Resolution
• Counseling Skills 
• Honesty/Integrity 
• Persuasion 
• Teamwork and Collaboration 
• Associates Degree, Bachelor’s Degree preferred or equivalent in education and experience 
• Some Management or Supervisory experience preferred
• Experience with disabilities helpful 
• Reference (2-personal and 3-professional)
• Pass Background check
• Valid PA Driver’s license and vehicle with liability insurance 

Job Title:  Support Staff   

Department:  Women’s Transitional Housing

Reports To:  House Supervisor     

Classification:  Paid   Part-Time

Job Summary:  Provide encouragement and spiritual guidance for women in the House of Hope program.   Serve as a positive Christian role model by sharing their faith, developing an ongoing, one-to-one relationship, and planning and participating in activities together. Assist the individual in working toward achieving their personal, spiritual, and employment goals.

GENERAL RESPONSIBILITIES:

Resident Support Staff (Transitional Housing)

• Monitor the self-administration of medications.
• Assist the residents in making and fulfilling medical and legal appointments.
• Assist the Case Manager in arranging for residents’ participation in programs supporting their mental, physical and spiritual recovery.
• Participate in daily devotions if they fall on your work shift
• Coach residents in fulfilling plans for assisted daily living.
• Provide support in diffusing conflict
• Remind residents of policies and Why they are important to the SoHope community
• Pray with residents as is appropriate
• Participate in house community meetings.
• Oversee Community Life, including volunteer visits, activities, and special events.
• Oversee the cleanliness of the residents’ rooms.(Thorough Room Checks)
• Follow through on the house chore list and perform housekeeping duties as necessary.
• Collaborate with members of house team and demonstrate excellent attention to detail.
• Review log book each shift
• Complete incident reports as necessary
• Maintain accurate and timely log.
• Assist with meals planning and preparation as necessary
• Supervise meals as is appropriate

Guidance and Support:

•  Develop an authentic, compassionate, empathic, support with the resident.
• Be a positive Christian role model, sharing your faith, and helping the resident to develop their faith in Christ.
• Assist the resident with working toward their personal, spiritual, employment or educational goals.
• Help resident to find the appropriate resources to meet her needs. 

Recordkeeping and Reporting:

• Log book must be completed/ updated each shift
• Report any critical incidents or concerns to the Supportive Housing Case Manager.
• Submit reports to House Supervisor

Training Programs:

• Attend support meetings as scheduled.
• Complete required trainings.

Teamwork and Collaboration:

• Works in collaboration with all other House of Hope and STM staff to facilitate a team environment.
• Use effective communication skills in building relationships with staff, residents, donors, and volunteers. 

STM Values and Culture:

• Treats all residents, visitors, staff, and volunteers with caring, kindness, respect, and dignity always showing God’s love and grace.  (Exhibiting the fruit of the Spirit. Gal. 5: 22-23)
• Adheres to STM policies, procedures, code of conduct, and attendance rules.
• Maintains strict confidentiality of all information.
• Adheres to the policies in the use of computer technology and all tele-communication devices.
• Daily prayer, devotions, and weekly worship.
• Sexual integrity.

Job Requirements:

Core Behavioral Competencies:  

• Be a growing Christian, living a lifestyle that reflects our Lord Jesus.
• Be nonjudgmental, positive, nurturing, supportive, honest, trustworthy, reliable and consistent, patient, flexible. 
• Be a good active listener.
•  Maintain confidential communications.
•  Maintain healthy boundaries with the resident.
• Have a commitment to the growth and success of the resident.
•  Encourage participation in the faith community
•  Be accountable to the resident and hold the resident accountable. 
• Have a genuine concern for those who have been previously homeless, incarcerated, addicted, or otherwise troubled.     Be tolerant and respectful of individual differences.

      encourage and be supportive without creating a dependent relationship. 

• Ask for help when confronted with situations beyond your own resources or expertise.
• Understand and empathize with the challenges of the resident without letting them become excuses.
• Able to solve problems, make decisions, and handle crisis situations calmly.

Education and Other Requirements:

• College preferred. High School or GED minimum required, with experience in this population
• Be at least 21 years old. 
• Pass background check.
• References (2 personal, plus pastor, and one past employer or volunteer supervisor.
• Not use illicit drugs, alcohol, or controlled substances
• Not be currently in treatment for substance abuse and be in recovery for at least 2 years.

JOB DESCRIPTION

Job Title: Mentor/Spiritual Coach

Department: Women's Transitional Housing

Reports To: Director

Classification: Voluntary Part-Time

Job Summary: Provide encouragement and spiritual guidance for women in the House of Hope program. Serve as a positive Christian role model by sharing their faith, developing an ongoing, one-to-one relationship, and planning and participating in activities together. Assist the individual in working toward achieving their personal, spiritual, and employment goals.

Duties and Responsibilities: Contacts:

* Have personal one-on-one contact with resident at least once a week.

Have contact by phone, email, or other electronic communication between personal meetings.

* Spend a minimum of 8 hours per month one-on-one with the resident.

Plan activities with the resident to do together.

Guidance and Support:

Develop an authentic, compassionate, empathic, friendship with the resident. Be a positive Christian role model, sharing your faith, and helping the resident to develop their faith in Christ. Assist the resident with working toward their personal, spiritual, employment or educational

goals.

Help resident to find the appropriate resources to meet her needs. Periodically evaluate with the resident the health of your relationship.

*

Recordkeeping and Reporting:

* Keep a brief log of all contacts with the resident.

* Report any critical incidents or concerns to the Supportive Housing Case Manager.

* Submit a monthly report to the volunteer coordinator.

Training Programs:

* Attend mentor group support meetings as scheduled.

Complete all mentor training sessions.

* Participate in all required trainings for volunteers.

Teamwork and Collaboration:

Works in collaboration with all other House of Hope and STM staff to facilitate a team environment. Use effective communication skills in building relationships with all other volunteers, staff and residents. Work closely with the case manager in determining how best to carry out the mentor role in meeting the needs of the resident. STM Values and Culture:

Treats all residents, visitors, staff, and volunteers with caring, kindness, respect, and dignity always showing God's love and grace. (Exhibiting the fruit of the Spirit. Gal. 5:22-23) Adheres to STM policies, procedures, code of conduct, and attendance rules. Maintains strict confidentiality of all information. Adheres to the policies in the use of computer technology and all tele-communication devices. Daily prayer, devotions, and weekly worship. Sexual integrity.

*

Job Requirements: Core Behavioral Competencies:

* Be a mature Christian, living a lifestyle that reflects our Lord Jesus.

Be nonjudgmental, positive, nurturing, supportive, honest, trustworthy, reliable and consistent, patient, flexible. Be a good active listener.

Maintain confidential communications.

* Maintain healthy boundaries with the resident.

Refrain from asking questions out of personal curiosity but only to further the growth of the mentee and your relationship. Have a commitment to the growth and success of the resident.

Encourage participation in the faith community Be accountable to the resident and hold the resident accountable. Have a genuine concern for those who have been previously homeless, incarcerated, addicted, or otherwise troubled. Be tolerant and respectful of individual differences. Have the ability to encourage and be supportive without creating a dependent relationship.

Ask for help when confronted with situations beyond your own resources or expertise.

* Understand and empathize with the challenges of the resident without letting them become

excuses. Able to solve problems, make decisions, and handle crisis situations calmly.

Education and Other Requirements: High School or GED minimum required. Be at least 21 years old. Pass background check. References (2 personal, plus pastor, and one past employer or volunteer supervisor.

Not use illicit drugs

* Not use alcohol or controlled substances in an inappropriate manner

* Not be currently in treatment for substance abuse and be in recovery for at least five years.

* Have valid Pa driver's license and a vehicle with liability insurance.